Emma Egerton
Head of Strategy at The Lumery
Emma believes in unifying business, products and customer needs to create impactful, measurable change. She has championed "the customer" for over a decade in communications, experimentation and marketing; having worked across industries link Retail, Financial Services, Property and Consumer Electronics to drive demand, growth and meaningful customer connections. Emma also lectures in all things CX after hours to support her passion for education within clients and the industry. believe in unifying business, products and customer needs to create impactful, measurable change.
Darshana Patel
Lead Client Partner
Darshana Patel is Lead Client Partner at The Lumery, helping brands better connect with customers through technology. She is an expert in leveraging personalisation across the customer journey having been Customer Strategy Lead. She has extensive history working with enterprise brands to generate consistent demand and growth by blending business strategy with tactical customer outcomes that are back by data and driven by technology.
Dr Jason Pallant is Director of Knowledge Enablement at The Lumery and a Senior Lecturer at RMIT University. He has a PhD in Marketing and over a decade experience researching and consulting on delivering exceptional customer experience through technology.
As the instructor of these courses, Jason combines his topic expertise with extensive experience teaching postgraduate and professional levels audiences while also drawing on interviews with subject matter experts.